Order Tracking
UNDERSTANDING THE STATUS
Because we handle large, handcrafted wooden furniture, our shipping process has specific stages to ensure safety. Here is what each status means:
1. Order Confirmed: We have received your order! It is currently being reviewed by our workshop.
2. Processing (1–3 Business Days) Your item is being prepared for its journey.
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Inspection: We double-check the wood finish and joinery.
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Packing: We add reinforced corners, dense foam, and rigid boards to protect the wood from impact.
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Labeling: Your shipping label is generated.
3. Shipped / In Transit: Your order has left our facility and is with the carrier (USPS, or Freight Partner).
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Note: It may take 24–48 hours for the first tracking scan to appear after you receive your shipping email.
4. Out for Delivery: The package is at your local distribution center and will arrive soon.
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Freight/Large Items: If your order was shipped via LTL Freight (for large bookcases), the carrier may call you to schedule a delivery appointment. Please keep your phone handy.
COMMON TRACKING QUESTIONS
My tracking says “Label Created” but there is no movement. This is normal. Once we pack your furniture and print the label, it waits for the carrier to pick it up. It can take 1–2 business days for the carrier to scan the package at their sorting hub.
I ordered two items, but only one arrived. To ensure safety and manage weight, we often ship multiple items (e.g., a bookcase and a shelf) in separate boxes. They may arrive on different days. Check your tracking link to see if there are multiple shipment numbers associated with your order.
The package hasn’t moved in days.
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International Orders: Packages often pause at customs borders for clearance. This can take 3–5 days without a tracking update.
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Lost Packages: If your tracking shows no movement for 15 consecutive days, please contact us immediately so we can file a claim and send a replacement.
What if the box arrives damaged? Please inspect the box before the driver leaves if possible.
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Take photos of the damaged box.
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Contact us at support@hanatees.com within 48 hours of delivery.
NEED HELP?
If you have trouble tracking your order or need to update your delivery instructions, please reach out to us.
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Email: support@hanatees.com
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Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (MT - Mountain Time)
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Address: 8444 Kalamath St, Federal Heights, CO 80260-4771, United States
To track your order, please enter your Tracking ID in the box below and press the “Track” button. This Tracking ID was sent to the email address you provided when placing your order. You will receive an email once your order has been completed, which will include the Tracking ID.
If you encounter any issues, please feel free to contact our support team for assistance.
If you don’t receive a ‘Completed Order’ email from us, please check your spam folder.
Or you can contact us using the information below:
